How much is the rate increase?

For the remaining two years of the current four-year ordinance, there will be a modest increase of approximately five percent each year, which is under the current rate of consumer inflation. 

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1. Why is it necessary to increase rates in the middle of the four-year rate ordinance?
2. How much is the rate increase?
3. Will this increase pay for all of the needed infrastructure maintenance and improvements?
4. Is there assistance available for people who need help paying their utility bills?