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1. How will I know if my water system will be affected?

The City has mailed multiple notifications to those whose services will be affected.   If you have not received notice but would like to confirm, please contact City of Everett’s Dispatch at (425) 257-8821.

2. When is my water going to be back on?

According to the schedule, water service should be restored by 10 p.m. on Thursday, September 30.

3. How do I know my water is safe to drink?

Everett Water Utility follows regulatory standards and practices and conducts a comprehensive water quality testing program to ensure our water is safe to drink. Our water quality staff are engaged throughout the entire shutdown process until service is restored.

To begin with, our water is treated and safe when it leaves the filtration plant; a small, safe-to-drink level of chlorine remains in the water as a result of the treatment process, keeping the water clean. Once the new pipe is in place, the integrity of the pipe is tested (to make sure nothing can enter the pipe from the outside), and the inside of the pipe is disinfected. Before the pipe is put in service, staff flush the pipe to replace water that was used in the disinfection process with fresh water. Water quality staff take bacteriological samples from the refilled pipe to ensure no foreign material was introduced into the pipe. Once testing is complete, the water is considered safe to drink, and Everett can give customers an “all clear” notification via our website or AlertSense. 

4. Our water system is connected to multiple households. Should we shut off the water at the meter?

City of Everett crews will be shutting off city-owned meters, and once water has been restored we will turn those meters back on.  We recommend shutting off individual meters in order to maintain the integrity of the water in the pipe.  

5. If City of Everett crews are shutting off the city-owned meters, should we still close our valves in the house?

This is recommended as an added safety measure to protect your water system during the shutdown.

6. I’ve seen a recommendation to turn off the water to our toilets. What is the purpose of this?

This recommendation is to help protect your water service lines. When water service lines are depressurized, there is a higher vulnerability of having cross connect issues or backflow issues that can lead to contamination of the line. Isolating those valves reduces the risk of a backflow incident.  

7. Will the City/Utility pay for impacted customers to stay in a hotel/rental property during the shutdown?

No, the City/Utility does not pay for customers to stay in a hotel/rental property when service off a water transmission line is interrupted for maintenance purposes. We are giving people adequate notice to make preparation. By nature of being connected to the transmission line, you have agreed to interruptible service. 

Everett Municipal Code 14.60.460 states that the City is not responsible for the water storage needs of customers outside the city limits. Service interruptions are to be expected when connected directly to water transmission lines. Everett encourages all customers connected to our transmission lines to seek connection to a water distribution system near them that has storage capabilities.

8. How do we go about transferring our water service from the Everett’s water transmission line to the PUD water distribution system?

You need to contact the PUD directly at (425) 397-3000, let them know that you’re an Everett water  transmission line customer and that would like to transfer your water service to the PUD water distribution system. Currently, the PUD is offering to waive the following fees, for a new single family service with a standard 5/8” x ¾” meter.

GFC - $3,645

DSC - $4,210

The home owner will still be responsible for :

¾” Meter Installation - $1,355 (this includes the service line between the meter and the PUD distribution main), 

PRV (if needed) - $280

Blanket permit - $100.

In addition, the owner will be responsible for their individual service line between the meter and the house.