I am trying to make a payment, but nothing seems to be happening after I click the blue “Pay Bills” button.

This problem is usually caused because a browser is blocking a new window or tab from opening. This feature is called “popup blocking” on most browsers. It must be disabled on the utilitybilling.everettwa.gov site for the site to work properly.   

The steps to disable popup blocking for a site varies from browser to browser. They will usually display a subtle message telling you they blocked a new window from opening.  You may try searching for “disable popup blocking on <browsername> “ for help. For example, “disable popup blocking on chrome.”  Please remember to always be careful and only click through to trusted sites for help.

Show All Answers

1. Do I have to sign up to have my payments paid automatically to use the online bill pay service?
2. What is the “Pay Now” payment service?
3. How do I make a utility bill payment using the “Pay Now” payment service?
4. Is there a service charge for using the Pay Now payment service?
5. How do I sign up for online bill pay (AutoPay)?
6. Is there a limit to the amount I can pay online?
7. Can I make a payment using my checking account?
8. Will you send me a confirmation of my payment?
9. Paperless Billing
10. Do you accept credit card or debit card payments?
11. How can I contact customer service if I have questions or problems with the one-time payment service?
12. What Internet browsers are supported by the payment portal?
13. If I’m getting an error when trying to use the payment portal, are there any steps I should try out first?
14. If I’m reporting a problem, what information that I should include?
15. What browsers are recommended and supported?
16. What should I do If I suspect I am having a browser compatibility issue?
17. I am trying to make a payment, but nothing seems to be happening after I click the blue “Pay Bills” button.