This problem is usually caused because a browser is blocking a new window or tab from opening. This feature is called “popup blocking” on most browsers. It must be disabled on the utilitybilling.everettwa.gov site for the site to work properly.
The steps to disable popup blocking for a site varies from browser to browser. They will usually display a subtle message telling you they blocked a new window from opening. You may try searching for “disable popup blocking on <browsername> “ for help. For example, “disable popup blocking on chrome.” Please remember to always be careful and only click through to trusted sites for help.