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Online billpay

Show All Answers

1. Do I have to sign up to have my payments paid automatically to use the online bill pay service?

No. You may use the “Pay Now” payment service for a one-time payment.

2. What is the “Pay Now” payment service?

“Pay Now” allows you to make a one-time payment on your City of Everett Utility account. All payments made before 11:59 p.m. PST will be reflected on your utility billing account that day. Please allow up to 3 to 5 business days for your payment to be reflected on your bank account. Payments over $5,000 cannot be processed online.

Important: If your services are in the process of being shut off, you cannot use this service as a method of preventing it. Payment needs to be made in person or via telephone. Please pay at the Utility Billing office located at 3101 Cedar Street, Everett, WA 98201, or over the telephone at 425-257-8999, Monday through Friday, between the hours of 8 a.m. and 5 p.m.

3. How do I make a utility bill payment using the “Pay Now” payment service?

• Enter your Customer Number and Account Number.
• The payment amount will  automatically fill with your most recent account balance. If you want to pay an amount other than your account balance, you will need to enter it manually.
• Select your payment method.
• Enter your bank account or bank card information.
• Enter your name, address, phone number and email address.
• Submit the payment and receive your payment confirmation reference ID.

You will need to enter this information each time you make a payment using the “Pay Now” payment service. We recommend that you enroll in the online bill pay (AutoPay) service to avoid having to re-key this information each time you make a payment.

4. Is there a service charge for using the Pay Now payment service?

No.

5. How do I sign up for online bill pay (AutoPay)?

Go to the new online payment portal and complete the New User Registration form. Once completed, an email with an account verification link will be sent to you. Click on the link to complete your account verification.

6. Is there a limit to the amount I can pay online?

Yes. Payments up to $5,000 can be processed online.

7. Can I make a payment using my checking account?

Yes, but if your payment gets returned by the bank for any reason - insufficient funds, closed account, incorrect account numbers, etc. - you will be charged an nonsufficient funds (NSF) fee, and your service will be in jeopardy of being disconnected.

8. Will you send me a confirmation of my payment?

Yes, an email confirmation will be sent to the email address you provide.

9. Paperless Billing

If you opt to receive your bills electronically, you will get an email notification each month when your new bill is available. You can view it online and make a payment. If you choose to go paperless, no further paper bills will be mailed to you. If you change your mind, you can always revert back to receiving paper bills.

10. Do you accept credit card or debit card payments?

Yes. We accept VISA or MasterCard credit cards or debit cards. Debit cards are processed the same as credit cards.

11. How can I contact customer service if I have questions or problems with the one-time payment service?

Please contact us at 425-257-8999, Monday through Friday, 8 a.m. to 5 p.m. PST or email us.

12. What Internet browsers are supported by the payment portal?

Most modern browsers will work. We have tested Microsoft Edge and Goggle Chrome. However, Firefox and Safari should work as well. You should *not* use Internet Explorer as it very old and has known issues with the payment portal.

13. If I’m getting an error when trying to use the payment portal, are there any steps I should try out first?

Yes, a few general troubleshooting steps are suggested. You can try to use an “InPrivate” or “Incognito” browser session to see if that fixes your issue. You also might try deleting your browser cache. These steps clear a lot of issues when using websites.

14. If I’m reporting a problem, what information that I should include?

If you are sending an email to report a problem, please include the following information:

• A screenshot of any error message
• Any steps you have taken to try and resolve the issue (e.g., deleting your browser cache)
• The device you are using (e.g., Windows 10 computer, Android Phone, iPhone, etc.)?
• The browser you are using (e.g. ,Chrome, Safari, etc.)

15. What browsers are recommended and supported?

Mobile and desktop versions of Chrome, Edge, Firefox and Safari are supported. Generally, this is true for the current and previous two versions.

16. What should I do If I suspect I am having a browser compatibility issue?

You may want to try:

• Clear your browser cache or try a "private/incognito" browser session
• Check your browser version and update it if it is not current
• Try a different browser, if possible

17. I am trying to make a payment, but nothing seems to be happening after I click the blue “Pay Bills” button.

This problem is usually caused because a browser is blocking a new window or tab from opening. This feature is called “popup blocking” on most browsers. It must be disabled on the utilitybilling.everettwa.gov site for the site to work properly.   

The steps to disable popup blocking for a site varies from browser to browser. They will usually display a subtle message telling you they blocked a new window from opening.  You may try searching for “disable popup blocking on <browsername> “ for help. For example, “disable popup blocking on chrome.”  Please remember to always be careful and only click through to trusted sites for help.