FAQs • Everett, WA • CivicEngage

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I have a complaint or issue with my service provider, what should I do?: Contact your service provider directly and attempt to address your concerns. If you are unable to resolve the issue, contact the Washington Utilities and Transportation Commission (UTC). The Washington UTC regulates the rates and services of utility companies and can be reached at 1-888-333-9882 or consumer@utc.wa.gov. You may also use the online complaint form.

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Public Works- Recycling

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1. I live in Everett, who is my service provider?

Rubatino Refuse Removal serves the following Everett zip codes:

• 98201 • 98203 • 98204

Waste Management Northwest serves the following areas in Everett:

• South of 112th Street SE • Eastmont • Silver Lake including the 75th Street Overpass

2. How do I contact Rubatino Refuse Removal for service rates and information?: • Phone 425-259-0044 • Website Rubatino Refuse Removal

3. How do I contact Waste Management Northwest for service rates and information?: • Phone 1-800-592-9995 • Website Waste Management Northwest

4. My service provider did not pick up my garbage and/or recycling, what do I do?: Contact your service provider directly and inform them you have a missed pick-up.

5. I have a complaint or issue with my service provider, what should I do?: Contact your service provider directly and attempt to address your concerns. If you are unable to resolve the issue, contact the Washington Utilities and Transportation Commission (UTC). The Washington UTC regulates the rates and services of utility companies and can be reached at 1-888-333-9882 or consumer@utc.wa.gov. You may also use the online complaint form.

6. Does the City of Everett have contracts with Rubatino Refuse Removal and Waste Management?: No, the City of Everett does not have a contract with Rubatino Refuse Removal or Waste Management. In the City of Everett, they are governed by the Utilities and Transportation Commission (UTC).

7. Where do I get recycling bins?: Contact your service provider for information about receiving recycling bins.

8. Can I haul my garbage and recycling?: Yes, you can choose to haul your garbage and recycling to a Transfer Station. For locations, hours, and accepted items, visit the Snohomish County Solid Waste Management website.

9. What do I do with bulky items (sofas, mattresses, and furniture larger than 3 feet)?: Bulky items can be picked up curbside by your service provider for an additional charge. Call your hauler a week in advance to receive a cost estimate. Only set your items out for pickup on the agreed upon date.

10. What do I do with items that are not collected curbside?: For information on how to recycle items not collected curbside, visit http://1800recycle.wa.gov/ or call 1-800-732-9253.

11. Where do I recycle fire extinguishers, oil-based paints, and other household hazardous waste?: Household hazardous waste can be disposed of at the drop-off station located at 3434 McDougall Ave, Everett. For information, visit the Snohomish County Solid Waste Management website.

12. How can I recycle, donate or dispose of my vehicle?: Some vehicle components and parts can be recycled locally. Please see the Snohomish County Solid Waste Management website for more information on local companies accepting components and parts. Vehicles may also be donated to local nonprofits or disposed of through the Snohomish County Junk Vehicle & Boat/RV Disposal Program.