I have a complaint or issue with my service provider, what should I do?

Contact your service provider directly and attempt to address your concerns. If you are unable to resolve the issue, contact the Washington Utilities and Transportation Commission (UTC). The Washington UTC regulates the rates and services of utility companies and can be reached at 1-888-333-9882 or consumer@utc.wa.gov. You may also use the online complaint form.

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1. I’m an Everett resident, who is my service provider?
2. How do I contact Rubatino Refuse Removal for service rates and information?
3. How do I contact Waste Management Northwest for service rates and information?
4. My service provider did not pick up my garbage and/or recycling, what do I do?
5. I have a complaint or issue with my service provider, what should I do?
6. Does the City of Everett have a contract with Rubatino?
7. Where do I get recycling bins?
8. I have recycling bins in different colors, how should I use them?
9. Can I haul my garbage and recycling?
10. What do I do with bulky items (sofas, mattresses, and furniture larger than 3 feet)?
11. What do I do with items that are not collected curbside?
12. Where do I recycle fire extinguishers, oil-based paints, and other household hazardous waste?
13. How can I recycle, donate or dispose of my vehicle?