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1. What is a One-Time payment service?

This allows you to make a donation online. All payments made after 9 p.m. PST will be processed the next business day. Please allow up to 3 to 5 business days for your payment to be reflected on your account. Minimum donation amount $5.

2. What information is needed to make a donation using the One-Time payment service?

See steps below:

• Enter Donation Amount.
• Enter the Donation Account Number corresponding to where you want your donation to be applied.
• Once you submit the payment, you will receive a confirmation that includes a payment Reference ID.
• You may use the Memo field to specify what you would like your donation to be used towards.
• You will be given an opportunity to review everything you've entered and change anything if necessary.
• You will enter your credit card information.
• You will need to enter your name, address, phone, and a valid email address.

You will need to enter this information each time you make a donation using the One-Time payment service.

3. Is there a service charge for using One-Time payment service?

Not at this time.

4. Will you send me a confirmation of my payment?

Yes. An email confirmation will be sent to a valid email address you provide.

5. What is the refund process?

Refund requests should be directed toward the City Department receiving the payment. Refunds may take 2 to 3 weeks to process and must comply with the refund policy of the City Department in receipt of the payment.

6. How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?

The One-Time payment service uses the following security features:

• Automatic Sign Out: This service will automatically sign you out after 20 minutes of inactivity.
• Encryption: This service strictly enforces 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.
• SSL: This service uses SSL (Secure Sockets Layer) that ensures your connection and information is secure.

7. How do I know when a secure session has been created?

Most of the supported browsers will give you a message box stating when you are going into a secure session. For instance, in Internet Explorer, on the bottom right side of the browser window, when there is a secure session in place, there is an icon that looks like a small padlock, with the lock closed. Another indication that your browser is operating in secure mode can be found in the website address. The address will begin with (http://) in standard, non-secure mode and with (https://) in secure mode. The 's' in 'https' stands for secure.

8. What web browsers and operating systems (OS) are supported?

This service uses 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, it is strongly recommend that you use one of the supported browsers listed below.

Supported Web Browsers

• AOL 10.1 or newer
• Apple Safari 5.1 or newer
• Google Chrome 11.0 or newer
• Microsoft Internet Explorer 8.0 or newer
• Mozilla Firefox 6.0 or newer

Supported OS

• Mac OS X 10.5, 10.6.3, 10.7
• MS XP SP2
• Windows 7
• Windows Vista

9. Why are only some versions of browsers supported?

To help ensure that your confidential financial information is protected in transit, this service encrypts all messages between your browser and the One-Time payment service. Some browser versions do not support the needed levels of encryption.

10. What are my obligations to help secure my transactions with One-Time payment service?

You are responsible for not giving out your bank account information or bank routing information. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please visit the City of Everett eCommerce Terms and Conditions.

11. Do you accept credit card or debit card payments?

Yes we accept VISA or MasterCard, credit card or debit card. Debit cards are processed the same as credit cards.

12. How can I contact Customer Service if I have questions or problems with the One-Time Payment service?

For Animal Services Donations:

• Email
• Phone: 425-257-6013
• Hours of Service
  Sunday - Saturday
  10 a.m. to 5 p.m. PST

For Parks and Recreation Donations:

• Email
• Phone: 425-257-8300, ext. 2
• Hours of Service
  Monday - Friday
  9 a.m. to 5:30 p.m. PST

For Senior Center Donations:

• Email
• Phone: 425-257-8780
• Hours of Service
  Monday, Tuesday, Thursday, Friday
  8:30 a.m. to 4:30 p.m. PST
  
  Wednesday
  8:30 a.m. to 8 p.m. PST
  
  Saturday
  8:30 a.m. to 4 p.m. PST