Late Payments
If your payment is received after the due date of a bill, regardless of any cause except for our failure to reasonably process your explicit payment instruction actually received by us, you will remain responsible for any late charges and interest assessed, the same as if you mailed your payment to us and we received it after the due date. This would be true even if you are unable to access the system due to problems with the Internet, or the service is temporarily unavailable.

Therefore, we recommend that you instruct the Services to initiate each payment to us at least 4 business days before the actual due date. Business days are Monday through Friday, except for federal banking holidays. If you use the Services to send us your payment instructions after 9 p.m. (PST) on a business day, then the Services will treat your instructions as if it was received on the following business day. It is the day we receive payment from you, and not the day we receive your instructions, that determines whether your payment was timely received.

Show All Answers

1. What is online bill pay?
2. What is required to sign up for the online bill pay service?
3. Is there a service charge for using online bill pay service?
4. Is there a limit to the amount I can pay online?
5. Can I make a payment using my checking account?
6. Will you send me a confirmation of my payment?
7. Can a payment be cancelled?
8. What is the refund process?
9. Late Payments
10. When setting up my payment method, where can I find my bank’s routing transit number and checking account number?
11. Can I set up more than one bank account to make online payments from?
12. Do you accept credit card or debit card payments?
13. How can I print a copy of my online bill?
14. How can I continue or discontinue the paper bill being mailed to me?
15. How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?
16. How do I know when a secure session has been created?
17. What web browsers and operating systems (OS) are supported?
18. Why are only some versions of browsers supported?
19. What are my obligations to help maintain secure transactions with Online Bill Pay service?
20. How can I contact Customer Service if I have questions, problems or feel my user name and password have been compromised with the Online Bill Pay service?