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Important: If your services are in the process of being shut off you cannot use this service as a method of preventing it, payment needs to be made in person or via phone. Please pay at the Utility Billing office located at 3101 Cedar Street, Everett, WA 98201 or over the phone at 425-257-8999 Monday through Friday between the hours of 8 a.m. and 5 p.m.
Therefore, we recommend that you instruct the Services to initiate each payment to us at least 4 business days before the actual due date. Business days are Monday through Friday, except for federal banking holidays. If you use the Services to send us your payment instructions after 9 p.m. (PST) on a business day, then the Services will treat your instructions as if it was received on the following business day. It is the day we receive payment from you, and not the day we receive your instructions, that determines whether your payment was timely received.
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