What is required to sign up for the online bill pay service?
See below:
  • You will be asked to create a User ID and Password. Passwords must be between 8 and 16 characters, with at least one letter and one number.
  • You will need to check the box "Yes, I agree to the Terms and Conditions."
  • You will need to decide if you want to continue receiving paper bills. If so, UNCHECK the box next to "Yes, please discontinue sending me a paper bill."
  • You will need to login to begin.
  • You will need your City of Everett Utility account number, customer number, and the house number of the service address.
  • Your computer must have an operating system and web browser that is supported by this service (see "What browsers and operating systems (OS) are supported" below)

When you have completed enrollment you will be able to login and view your most recent bill and make online payments.

Show All Answers

1. What is online bill pay?
2. What is required to sign up for the online bill pay service?
3. Is there a service charge for using online bill pay service?
4. Is there a limit to the amount I can pay online?
5. Can I make a payment using my checking account?
6. Will you send me a confirmation of my payment?
7. Can a payment be cancelled?
8. What is the refund process?
9. Late Payments
10. When setting up my payment method, where can I find my bank’s routing transit number and checking account number?
11. Can I set up more than one bank account to make online payments from?
12. Do you accept credit card or debit card payments?
13. How can I print a copy of my online bill?
14. How can I continue or discontinue the paper bill being mailed to me?
15. How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?
16. How do I know when a secure session has been created?
17. What web browsers and operating systems (OS) are supported?
18. Why are only some versions of browsers supported?
19. What are my obligations to help maintain secure transactions with Online Bill Pay service?
20. How can I contact Customer Service if I have questions, problems or feel my user name and password have been compromised with the Online Bill Pay service?