What is online bill pay?
Online Bill Pay allows you to set up an account to view and pay your Utility bills online, set up reoccurring payments and the option to discontinue paper bills. All payments made before 9 p.m. PST will be processed the next business day. Payments made after 9 p.m. PST will be processed in 2 business days. Please allow up to 3 to 5 business days for your payment to be reflected on your bank account. Payments over $5,000 cannot be processed online.

Important: If your services are in the process of being shut off you cannot use this service as a method of preventing it, payment needs to be made in person or via phone. Please pay at the Utility Billing office located at 3101 Cedar Street, Everett, WA 98201 or over the phone at 425-257-8999 Monday through Friday between the hours of 8 a.m. and 5 p.m.

Show All Answers

1. What is online bill pay?
2. What is required to sign up for the online bill pay service?
3. Is there a service charge for using online bill pay service?
4. Is there a limit to the amount I can pay online?
5. Can I make a payment using my checking account?
6. Will you send me a confirmation of my payment?
7. Can a payment be cancelled?
8. What is the refund process?
9. Late Payments
10. When setting up my payment method, where can I find my bank’s routing transit number and checking account number?
11. Can I set up more than one bank account to make online payments from?
12. Do you accept credit card or debit card payments?
13. How can I print a copy of my online bill?
14. How can I continue or discontinue the paper bill being mailed to me?
15. How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?
16. How do I know when a secure session has been created?
17. What web browsers and operating systems (OS) are supported?
18. Why are only some versions of browsers supported?
19. What are my obligations to help maintain secure transactions with Online Bill Pay service?
20. How can I contact Customer Service if I have questions, problems or feel my user name and password have been compromised with the Online Bill Pay service?