My request was identified as an ongoing concern, what will happen next?

Our department is aware of the concern you reported, it is an ongoing matter, and we are currently working towards a resolution.  

Thank you for your patience as we work to resolve/complete this task. City employees will continue to work together as we work towards resolution.  

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1. What other agencies/entities might I need to contact for help?
2. I'm not sure which category to submit my request, should I file more than one?
3. Why might be request have been closed, but no action taken?
4. Where can I get the mobile application for iOS or Android?
5. My Parks request was converted into a work order, what happens next?
6. My request was identified as an ongoing concern, what will happen next?
7. I submitted a request for a non-urgent violation or related concern in a park, what will happen with that?