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1. What other agencies/entities might I need to contact for help?

Some parts of the city are actually maintained by other agencies or entities. It isn't always easy to know if something is on a piece of land that is maintained by someone else, so here is the contact information for a few common ones:

• BNSF Railways - https://www.bnsf.com/about-bnsf/contact-us/
• Washington State DOT - https://wsdot.wa.gov/about/contacts 
• Port of Everett Port of Everett
• Snohomish County Litter Wranglers Program | Snohomish County, WA - Official Website (snohomishcountywa.gov)

2. In not sure which category to submit my request, should I file more than one?

No, please only file one copy of your request. This will help us route it to the correct department and avoid possible duplicate work which can slow down our overall response time. 

3. Why might be request have been closed, but no action taken?

Sometimes a request may not be something we can address. We try to provide more context in these situations, but can't always for a number of reasons. For example:

• The issue may not have been visible the person who responded to it, either in person (e.g. out on the street) or virtually (e.g. a technology issue). 
• The issue may not have been something that the City of Everett is able to address (see the FAQ for other entities that may be able to help)

4. Where can I get the mobile application for iOS or Android?

The free app is available at these links. You can also use the generic "See Click Fix" app, though it lacks some of the custom links to other city services. 

Android - Google Play Store link

Apple iOS - Apple App Store link