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Utility Services
Statement on Everett's 2023-2024 rate amendment
Utility rates pay for the utility service, which includes drinking water delivered to taps and sewer and stormwater being removed from property and treated, as well as the ongoing work to maintain and improve the systems that make service possible, like pipes, tanks, pumps and treatment plants. In response to historic inflation on the cost of maintaining the Utility’s systems, Everett’s City Council passed an amendment to the 2021-24 rate ordinance on Nov. 30, 2022, that will allow the Utility to maintain the most critical infrastructure with as minimal increase to the rates as possible.
More information about the rate amendment is available.
Make an online payment
Request water & sewer service
425-257-8999
Call: 425-257-8999
How and where to pay your bill
Find information about paying your bill.
Learn about Everett's water system
View the 2023 single-family residential rates web page for information.
View or download the January 2023 rate notice.
Contact Utility Services by email or 425-257-8999 for more information.
View the 2022 single family residential rates web page for information.
View or download the January 2022 rate notice.
Contact Utility Services email or 425-257-8999 for more information.
Discounted rates
The City of Everett has a discounted rates program for senior citizens and people with disabilities living on limited incomes, and a low-income assistance program available to qualifying customers.
View or download the discounted rates (PDF) for program details and to see if you qualify.
Contact Utility Services email or 425-257-8999 for more information.
Ratepayer assistance
Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Everett water utility is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.
State bill assistance contact
The state’s single point of contact for bill assistance information: Utilities and Transportation Commission (UTC) Consumer Hotline: 1-888-333-WUTC (9882) or consumer@utc.wa.gov
For information about third-party insurance related to utility infrastructure on private property, contact the Washington Office of Insurance Commissioner at 1-800-562-6900.
Please note: The City of Everett is responsible for and maintains sewer lines in the city public right of way. Within the Everett city limits, per city ordinance 14.08.260, private property owners are responsible for the integrity and maintenance of side sewers outside of the city right of way and any materials they discharge into the sewer up to the sewer main.
If you have a leak, or need to turn off your water for projects or repairs, there should be a shut-off valve on your plumbing system. If you cannot locate this valve, or don’t have a shut-off valve, you can borrow a water shut-off key from the city and turn the water off at the meter valve (normally at your property line). Call Utility Services at 425-257-8999 for more information on shut-off keys.
The city will also shut off your water for a fee. During normal business hours, 8 a.m. to 5 p.m., Monday through Friday, the charge is $70 if you live inside the city and $87.50 if you live outside the city. After normal business hours, the charge is $190 if you live inside the city and $237.50 if you live outside of the city.
Call 425-257-8821 for more information on having your water shut off.