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Installment plan and bill assistance
Washington state's utility shutoff moratorium has expired, and past due balances are now due.
The Governor's emergency proclamation 20.23.7 extended the prohibition of assessing late fees and disconnecting water service through July 31, 2021, or until the termination of the COVID-19 State of Emergency. The deadline was later extended to Sept. 30, 2021. On July 2, 2021, the Governor rescinded the emergency proclamation, effective Sept. 30, 2021.
Why are utilities collecting past due balances? Throughout the pandemic, the utility has provided uninterrupted service regardless of ability to pay. However, ensuring access to safe drinking water comes at a cost, and it is now necessary for the utility to recover those costs from its customers.
Please see the information below for help paying past due balances.
Everett established an installment payment plan on May 1, 2022, to aid customers who needed assistance bringing their accounts current.
- Any outstanding balances incurred before effective date of June 30, 2022, were eligible for a repayment plan.
- Payment arrangements were set up for all accounts with a past due balance.
- Late fees will not be assessed on the original past-due amount if the plan payments are made on or before the plan due date each month.
- Late fees will apply to any late plan payments or future past-due monthly bills.
- Accounts in violation of their plan are subject to normal disconnection policy.
- A reconnect fee will be required to reestablish service when there has been a service disconnection.
- Installment payments are in addition to the regular monthly service bill.
Snohomish County Human Services Department (LIHWAP)
Low Income Household Water Assistance Program provides funds to assist low-income households with water and wastewater bills.
- Everett will not disconnect or charge late fees while a customer is in the application process.
- If a customer is eligible for assistance, Everett will receive payment directly from Community Action.
- Eligibility requirement: below 150% of poverty level.
Minimum Benefit: $25.00, maximum benefit : $2,500.00. - For more information, call 425-388-3880 or visit click here for more information.
Everett Water Utility Low-income Assistance Program - Catholic Community Services
The Everett Water Utility Low-income Assistance Program is a partnership between the City of Everett and Catholic Community Services. It is designed to be a once per year assistance for Everett Utility customers who have received a water shutoff notice and are at or below 200% of the Federal Poverty Level. If you receive a senior or disabled discount from Everett Utilities, you are not eligible for this program.
- Everett will not disconnect or charge late fees while a customer is in the application process.
- If a customer is eligible for assistance, Everett will receive payment directly from Catholic Community Services.
- Eligibility requirement: below 200% of poverty level.
- Minimum Benefit: $25.00; maximum benefit: $500.
- For more information, call 425-374-6394 or click here to visit their website.
City of Everett has a discounted rates program for senior citizens and people with disabilities living on limited incomes, and a low-income assistance program available to qualifying customers.
View or download the discounted rates information sheet for program details and to see if you qualify.
Contact Utility Services by email or call 425-257-8999 for more information.
The following pages provide additional information on support options:
UTC COVID-19 Utility Assistance
Washington State Department of Commerce Utility Assistance*
Washington State Department of Health Customer Assistance Programs*
*multiple languages available
Need help with other expenses?
If you are worried about other expenses such as food, electricity or rent, call 2-1-1 or visit wa211.org to learn what programs are available.
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Utility Billing Office
Physical Address
3101 Cedar Street
Everett, WA 98201
Phone: 425-257-8999Fax: 425-257-8886