Installment plan and bill assistance

Washington state's utility shutoff moratorium has expired, and past due balances are now due.

The Governor's emergency proclamation 20.23.7 extended the prohibition of assessing late fees and disconnecting water service through July 31, 2021, or until the termination of the COVID-19 State of Emergency. The deadline was later extended to Sept. 30, 2021. On July 2, 2021, the Governor rescinded the emergency proclamation, effective Sept. 30, 2021. 

Why are utilities collecting past due balances?  Throughout the pandemic, the utility has provided uninterrupted service regardless of ability to pay. However, ensuring access to safe drinking water comes at a cost, and it is now necessary for the utility  to recover those costs from its customers.

Please see the information below for help paying past due balances.

  1. Installment payment plan
  2. Assistance programs
  3. Additional resources

Everett established an installment payment plan on May 1, 2022, to aid customers who needed assistance bringing their accounts current. 

  • Any outstanding balances incurred before effective date of June 30, 2022, were eligible for a repayment plan. 
  • Payment arrangements were set up for all accounts with a past due balance. 
  • Late fees will not be assessed on the original past-due amount if the plan payments are made on or before the plan due date each month.
    • Late fees will apply to any late plan payments or future past-due monthly bills.
    • Accounts in violation of their plan are subject to normal disconnection policy.
    • A reconnect fee will be required to reestablish service when there has been a service disconnection.
    • Installment payments are in addition to the regular monthly service bill.